FAQ

Using Kindex

I created an account. Now what?

Follow the steps in our Getting Started guide.

How much does it cost to use Kindex?

A Kindex archive is free up to 50 records.

Can I import my records from another database?

Presently you can add records from your computer or FamilySearch. Partnerships with other family tree databases and online storage are in development.

I’m a researcher, historian, or museum owner. Can I use Kindex for any type of record?

Yes! Kindex is the ideal tool for for transcribing and tagging any primary source documents or records in either a public or private archive. If you require custom indexing fields and tags, those features will be available in our upcoming Kindex Projects release.

How should I structure my archive?

Archive owners can organize their records according to their preference. See here for examples of various archive structures:
Archive by Date (coming soon)
Archive by Family (coming soon)
Archive by Subject (coming soon)
Kindex can assist archive owners with record transfer and setup. Contact us for details.

What browser should I use?

We recommend Chrome or Safari. We do not recommend Firefox or Internet Explorer.

My Password Isn’t Working

To reset your password, click Login, and click Forgot Password link. A password reset link will be sent to your email. If you don’t see your password reset email. check all incoming email folders, including spam or junk folders.

How do I transcribe multiple-page PDFs (Volumes)?

Presently, users may:

  1. Keep the PDF as a single, multiple-page file and utilize the page break tool to mark their place in the indexing process.
  2. Divide the PDF into smaller sections before adding the record to Kindex. For example, you could divide a journal into single pages or multiple-page sections.

An integrated page-management tool that will make it easier to index and view multiple-page PDFs is in development.

Note: File size is currently limited to 15MB. Multiple-page PDF files that are large in their size may be compressed to smaller sizes using Adobe Acrobat.

Archives

What are the different roles in archives?

  1. Archive Owners
    1. create, name, and describe archives;
    2. determine the archive’s structure and content;
    3. download archive data;
    4. upgrade or delete their archive;
    5. determine whether an archive is public or private (upgraded collaborative archives only)
    6. invite collaborators (upgraded collaborative archives only)
  2. Collaborators are Kindex users that are invited by Archive Owners to collaborate on public or private archives. Collaborators may search, index, share, and add records.
  3. Guests are Kindex users that index, search, and share records on public archives. Guests cannot access private archives, but may request to become a Collaborator from an archive owner.
  4. Visitors are not Kindex users, but may search and share records in public archives.

What permissions does each role have?

Action Private Archives Public Archives
Search & share records Owners and Collaborators Owners, Collaborators, Guests, and Visitors
Add records Owners and Collaborators Owners and Collaborators
Add a collection Owners and Collaborators Owners and Collaborators
Delete records Owners Owners
Index records Owners and Collaborators Owners, Collaborators, and Guests
Delete Archive Owners Owners

What are the differences between Private and Public Archives?

  1. Private archives may be searched by only Owners and Collaborators.
  2. Public archives may be searched by anyone
  3. Public archives receive the added benefit that anyone discover and participate in the archive’s progress through crowdsource indexing.
  4. All Collaborative Archives (both private and public) are listed in the Kindex Directory.
  5. Unless an archive owner chooses the “Public archive” option when upgrading their archive, their archive is Private.

How many collaborators can I invite to my archive?

You may invite an unlimited number of collaborators. To invite a person to collaborate, you must input their email address.

How do I invite collaborators to my archive?

To invite a person to collaborate, you must input their email address within the Collaborators Tab, and select “Invite”. This invitation sends an automatic email to those emails you have invited. This tab is found within the “Manage Archives” dialog (found by selecting your email address in the top right of a page when logged in).

How do I switch between archives?

All archives, whether you are an owner or collaborator, may be toggled by selecting the desired archive within the “Archives” list at the top right of your page (when logged in).

Archival Services

Do you offer scanning and digitization services?

Yes. Kindex organizes and digitizes records for all types of organizations, including families, churches, genealogical societies, historical entities, government organizations, educational institutions, and groups with private collections. Learn more about Kindex Archival Services.

Can you help me transfer records to my archive?

Yes. Kindex helps many Archive Owners add records their archive and assist with setting up a custom archive structure. Contact us for for details.

Can I pay you to index?

There are three ways to index your records:

  1. Invite collaborators to help you index your records
  2. Make your archive public so guests may index (crowdsource option)
  3. Use Kindex Services to accelerate your indexing. Contact us for details.

Can you do a demo or presentation?

We would be happy to join your family, church, or neighborhood gathering and present a demonstration of how Kindex can help families rescue their records.

Can you scan records on-site?

Kindex has helped many family organizations gather and digitize their records, preparing them for online searchability. Learn how we helped one family gather thousands of records in one day.

How much are your services?

Pricing is available at hourly or a-la-carte rates. For a free quote or consultation, please contact us for details.

Payments

What happens if I stop paying for my archive?

  1. Upgraded archives not current on payments are considered “dormant”. At the archive owner’s request, dormant archives can be hosted as read-only, public archives
  2. or they may be removed from Kindex.

Kindex may provide data and files from the archive at the archive owner’s request.

Can I downgrade my archive?

It will be possible for Archive Owners to downgrade their archive to a non-collaborative or free archive if their archive meets the criteria for a free archive.

What’s Next

Do you use handwriting recognition software?

The technology for handwriting recognition has not progressed enough for it to be commonly utilized. We look forward to integrating this technology and make transcribing easier for you.

Do you use OCR (optical character recognition) Technology?

An OCR tool is in development. This tool will enable typewritten text from PDF records to be imported into the record’s transcription.

Do you have a mobile app?

A dedicated mobile app is in development.

I have a specialized records I want to index. Can I create custom indexing fields?

Kindex Projects is a customizable indexing tool for organizations such as historical societies, genealogical organizations, libraries, archives, and other private collection owners. It is scheduled for release this year. If you are interested in speeding up that service, contact us for details.

Do you white label your software?

A white label version of Kindex is in development. If you are interested in speeding up that service, contact us for details.

Can I trust Kindex to store my digital records?

Kindex is solidly supported, backed, and funded. We are also FamilySearch Certified. Archives are stored using Amazon Web Services. Although Kindex is reliable cloud web software, Kindex supports the practice of backing up your files to one or more solid state hard drives.

What are you doing to engage the youth on Kindex?

  1. One of the primary reasons we built Kindex is to reach out to those in our family who aren’t engaged in family history—especially youth. By providing an easy and inviting gateway, anyone can search an archive in seconds, start transcribing, or simply browse family records. We’ve already seen success getting our younger family members to help indexing—they are amazing and fast!
  2. We are also working on a dedicated mobile app where anyone—especially youth—can use Kindex at every stage of archiving, from scanning images on their phone, to transcribing, to sharing records on social media.
  3. Another way we are working with youth is getting them involved in “gather events” where youth can assist family, friends, and neighbors gather, index, and share records.

Does Kindex utilize archival standards?

The following table lists the types of data we attach to primary sources, by users or via integrated tools.

Kindex Data Archive Standard Equivalent
Title Title
Collection Source
Description Description
Transcription Transcription
Keywords Subject
Provenance Provenance
Person Creator
Record Creation Place Coverage
Record Creation Date Created
Record Category Format
Person Tags Subjects
Place Tags Places
Date Tags Dates
Contributor Contributor
Record ID Identifier
File Type Type
Indexer n/a
FamilySearch IDs tagged n/a